ACCESSIBILITY

Accessible Formats And Communication Aids

Upon request and whenever possible, St-Hubert will provide its customers with information in an accessible format and with communication aids in a timely manner depending on the customers’ accessibility needs.

St-Hubert will confer with customers making such a request to determine which accessible format or communication aid is most appropriate for them.

Website And Content Accessibility 

St-Hubert aims to improve everyone’s access to web content and services, particularly for people with disabilities and seniors with reduced mobility. It is a way to ensure that people can independently perceive, understand, navigate, interact with, and contribute to the web.

To this end, St-Hubert will ensure that its websites and online content comply with the Web Content Accessibility Guidelines (WCAG) to the furthest extent possible.

Assistive Devices

Assistive devices are used by people with disabilities to help them complete their daily tasks independently. Travel and mobility aids (e.g. wheelchairs, walkers), portable communication devices, hearing aids, among many others, are considered assistive devices.

We at St-Hubert encourages our customers to use these devices to access our products and services. We will ensure that our employees accommodate anyone using any assistive devices and accessories and are able to provide alternate service methods whenever possible.

Information and Communication Standards

In general, when someone with a disability arrives at a St-Hubert rotisserie, employees will communicate with that person with empathy and respect to ensure the best experience possible. We strive to connect with people with disabilities in ways that are considerate of their disabilities so that we can interact and communicate effectively with our diverse community and people with any type of disability.

Providing Goods and Services to People with Disabilities 

St-Hubert will make every reasonable effort to ensure that its policies, practices, and procedures are in keeping with the principles of dignity, independence, integration, and equal opportunity by

• ensuring that all customers receive the same value and quality;
• allowing customers with disabilities to do things their own way and at their own pace when accessing St-Hubert’s goods and services, provided it poses no safety risk to them or other customers;
• using alternate methods whenever possible to ensure that people with disabilities have access to the same services, in the same place, and in the same way as any other customer;
• considering individual needs when providing goods and services; and
• communicating with a customer with their disability in mind.

Feedback

One of our objectives at St-Hubert is to provide an ideal customer experience for all our guests, including those with disabilities. Therefore, comments about our websites, goods, and services are always welcome and appreciated. Such comments can be submitted in person, by phone, mail, or e-mail, or through an online submission form. St-Hubert will continue to ensure that its customer feedback process is accessible to customers with disabilities by providing or arranging the supply of accessible formats and communication aids upon request.